Free community energy advice event taking place tomorrow in Edinburgh

Free face-to-face energy support comes to Edinburgh as nearly a third still don’t seek help when struggling with bills.

Article Source: British Gas
Last Updated: 10 November 2025 17:00

Almost a third (28 per cent) of people in Scotland still don’t seek professional advice or support when struggling to pay their energy bills, despite the support available.

Reasons for this include belief that they won’t qualify (34 per cent), stigma or embarrassment (31 per cent) or due to a lack of information (27 per cent).

In fact, 53 per cent agree they find it difficult to talk about struggling to pay their energy bills, rising from 33 per cent last year.

A new poll, commissioned by British Gas as part of its independent charitable trust British Gas Energy Trust (The Trust), found gas and electric costs are the most challenging for 24 per cent, followed by council tax (18 per cent) and mortgage payments (13 per cent).

It comes as British Gas and British Gas Energy Trust have partnered with the Post Office and 20 local charities to offer 120 free drop-in events across Britain over the next 12 months.

These events give people the chance to get practical, face-to-face support on budget planning, managing energy debt, applying for debt write-off grants, and accessing simple energy-saving measures to help keep homes warmer and bills lower.

Tracey Talbot, Interim Chief Executive Officer, at British Gas Energy Trust, said: "We know that managing household budgets remains a real challenge for many, with the cost of living putting pressure on people across the country. And although we’re starting to see more people coming forward to seek support, we recognise that doing so can still feel difficult.

“That’s why we’ve partnered with the Post Office and trusted local charities to bring support into communities across Britain – including Scotland. These drop-in sessions provide practical advice on budgeting, managing bills, and accessing grants, all in a friendly and approachable setting. Our Individuals and Families Fund and Energy Support Fund are also now open to both British Gas customers and those with other suppliers - whether you're on a prepayment meter or a credit account. If you need support, you can find out more and apply through the British Gas Energy Trust website.

“No one should feel alone in this - and we want people to know that help is not only available, but designed to work for them, wherever they are in life.”

According to the research, for those who are willing to seek support, their first ports of call are either friends and family (38 per cent) or energy provider payment plans (29 per cent).

It also found 60 per cent believe advice from a trusted local money and energy advice charity would also make it much easier for them to get the support they need during difficult times.

With 50 per cent likely to go straight to their energy provider in this situation.

63 per cent believe there should be more Government and charity programmes to help people manage rising energy costs.

Christina King, Customer Vulnerability Manager at British Gas, said: “It’s encouraging to see more people speaking to their energy provider when they’re finding things tough. That first conversation can make a real difference and there are many ways we can help.

“Our British Gas advisors will be available at local pop-up events to offer practical, face-to-face guidance – and these sessions are just one of the ways we’re helping customers during the upcoming winter. We committed £140 million to help customers since 2021 with their energy bills, the biggest voluntary support package from an energy company.

“Through the British Gas Energy Trust, we’re providing access to grants, funding, and free advice services alongside additional support like matched debt repayments and non-repayable credit for those in serious difficulty.”

The drop-in events are taking place in Edinburgh at:
11 & 12 November: LifeCare Edinburgh, 2 Cheyne Street, Edinburgh, EH4 1JB
18 & 19 November: Citizens Advice Edinburgh, 23 Dalmeny Street, Edinburgh, EH6 6PG

Got a story to share? Send us an email at hello[@]whatsonnetwork.co.uk

Latest Edinburgh News

Free community energy advice event taking place tomorrow in Edinburgh

Free face-to-face energy support comes to Edinburgh as nearly a third still don’t seek help when struggling with bills.

Wingstop UKI opens first restaurant in Livingston

Monday 10th November : Wingstop UKI, the restaurant brand that doesn’t play when it comes to flavour, today opens its first site in Livingston.

Flight Club Launches BRAND NEW Game Inspired by a Party Classic

This week, Flight Club, the lively cocktail and Social Darts bar, is launching a brand-new game, available to play in all venues for the first time on Friday, 14th November.

Scottish and international traders make Edinburghs Christmas Market sparkle with festive magic

The countdown to this year’s Edinburgh’s Christmas attractions has begun, with the much-loved Christmas Markets in East Princes Street Gardens opening this Saturday 15 November.

Aldi Scotland is turning up the Christmas cheer with its first ever festive Supermarket Sweep

Aldi Scotland is giving one lucky customer the chance to take part in a seasonal edition of its popular shopping challenge, all while raising vital funds for Children's Hospices Across Scotland.

Hidden treasures of Murrayfield

Murrayfield heritage lead Laura Tinch reveals hidden collection of 5,000 artefacts charting a century of Scottish rugby history.

Collective announces 2026 programme

Collective announces an unmissable programme of exhibitions for 2026, spotlighting ambitious new projects by artists who have developed their practice in Scotland.

Rare female cheetah arrives at Edinburgh Zoo

The Royal Zoological Society of Scotland (RZSS) has welcomed four-year-old female cheetah Domino to Edinburgh Zoo from Zoo de Cerza, France.

Santa clocks in early: Scotland shift heroes among 30,000 invited to claim free festive meal

Greene King pubs is raising the spirits of Scotland's hardest workers this festive season, hosting 'The Big Christmas Shift' across 700 pubs nationwide, giving away 30,000 meals on Monday 1st December

Festive days out to make the most of the season

From wreath-making workshops through to New Year’s Eve street parties, here's a rounded up some of the best events to help make the most of the season with loved ones in a fun and creative way.

November and December at Virgin Hotels Edinburgh

From Christmas to Artist in Residence, discover Virgin Hotels Edinburgh's events taking place in this festive season!

Edinburgh Small Businesses shine as part of small business roadshow

Independent businesses in Edinburgh celebrated as part of Small Business Saturday’s Tour highlighting the nation’s favourite businesses

SAY Award winner announced as Kai Reesu

Kai Reesu’s ‘KOMPROMAT vol.i’ was tonight announced as winner of The Scottish Album of the Year (SAY) Award, as the country’s national music prize Ceremony took place in Dundee’s Caird Hall.

Beyond Monet and Beyond Van Gogh open in Edinburgh this month

Two immersive experiences which bring the work of a pair of iconic artists to life in mesmerising and moving fashion are set to open in Edinburgh this month.

The many worlds of Stephen King return to Vue this autumn

As the The Long Walk wraps up in cinemas, fans of Stephen King can look forward to seven classic re-releases heading to the big screen this autumn.

First ever Letters Live cinema events comes to the Big Screen in Edinburgh this week

A very special cinema event is coming to Edinburgh this week, comprising a preview of a brand-new film, a world-renowned literary event and an appearance from a BAFTA-winning actor.

Flight Club Edinburgh launches limited edition Winter Menu and Festive Brunch

Flight Club Edinburgh kicks off Christmas party season with the unveiling of its specially curated limited-edition menu and festive celebration-worthy bottomless brunch.

Deer Park unwraps a festive calendar of fun for December

Deer Park Golf & Country Club is set to bring a touch of Christmas magic this December, with a month-long programme of festive events for families, friends and colleagues to enjoy.

Vue Ocean Terminal set to welcome luxurious new seating option

Film fans in Edinburgh will soon be able to enjoy the latest releases in the ultimate comfort with the arrival of Vue’s signature Ultra Lux seat at its Ocean Terminal venue.

Decade of teaching Scotland to swim capped In Edinburgh

A PROGRAMME that has created a legacy of confident swimmers across Scotland has reached a major milestone, celebrating ten years of transforming lives through the power of swimming.

Call for homeowners in Edinburgh and Lothians to check eligibility for Energy Saving Home Improvements

With energy bills remaining high and winter approaching, thousands of families in Edinburgh and the Lothians could be missing out on free home energy improvements worth £10,000 or more.

Public vote opens for Scottish Jazz Awards 2025 as scene flourishes

A stellar lineup of nominees has been announced for the Scottish Jazz Awards 2025, showcasing the exceptional talent flourishing across Scotland's vibrant jazz scene.

RZSS continues call for national ban on public sale of fireworks

The Royal Zoological Society of Scotland (RZSS) is renewing its call for a national ban on the public sale of fireworks, one year after the tragic death of baby red panda Roxie at Edinburgh Zoo.

Edinburgh to welcome globally renowned DJs to perform at The Johnnie Walker Experience

FREE Tickets for ‘Keep Walking Live with NTS Radio, presented by The Johnnie Walker Experience’ are available now on Resident Advisor.

Magical Winter Village to light up Fort Kinnaird for the first time this Christmas

This Christmas, Fort Kinnaird will be transformed into a festive wonderland filled with seasonal street food, artisan gifts, fairground rides and spectacular circus shows for all to enjoy.

First Footin Trail returns to Kick Start

Edinburgh’s Hogmanay organisers today announce the first events at this year’s First Footin’ programme on New Year’s Day.

Edinburgh International Book Festival makes 60 new flagship events available worldwide

Edinburgh International Book Festival is releasing 60 more events from its August 2025 programme for global audiences this week on a Donate What You Can basis.

Heroes call on Scottish rugby fans to vote for the greatest Murrayfield rugby moment

SCOTTISH rugby fans have been called upon to cast their vote for the greatest ever Murrayfield rugby moment as part of celebrations marking the national stadium’s centenary.