Free community energy advice event taking place tomorrow in Edinburgh
Free face-to-face energy support comes to Edinburgh as nearly a third still don’t seek help when struggling with bills.
Article Source: British Gas
Last Updated: 11 November 2025 10:31
Almost a third (28 per cent) of people in Scotland still don’t seek professional advice or support when struggling to pay their energy bills, despite the support available.
Reasons for this include belief that they won’t qualify (34 per cent), stigma or embarrassment (31 per cent) or due to a lack of information (27 per cent).
In fact, 53 per cent agree they find it difficult to talk about struggling to pay their energy bills, rising from 33 per cent last year.
A new poll, commissioned by British Gas as part of its independent charitable trust British Gas Energy Trust (The Trust), found gas and electric costs are the most challenging for 24 per cent, followed by council tax (18 per cent) and mortgage payments (13 per cent).
It comes as British Gas and British Gas Energy Trust have partnered with the Post Office and 20 local charities to offer 120 free drop-in events across Britain over the next 12 months.
These events give people the chance to get practical, face-to-face support on budget planning, managing energy debt, applying for debt write-off grants, and accessing simple energy-saving measures to help keep homes warmer and bills lower.
Tracey Talbot, Interim Chief Executive Officer, at British Gas Energy Trust, said: "We know that managing household budgets remains a real challenge for many, with the cost of living putting pressure on people across the country. And although we’re starting to see more people coming forward to seek support, we recognise that doing so can still feel difficult.
“That’s why we’ve partnered with the Post Office and trusted local charities to bring support into communities across Britain – including Scotland. These drop-in sessions provide practical advice on budgeting, managing bills, and accessing grants, all in a friendly and approachable setting. Our Individuals and Families Fund and Energy Support Fund are also now open to both British Gas customers and those with other suppliers - whether you're on a prepayment meter or a credit account. If you need support, you can find out more and apply through the British Gas Energy Trust website.
“No one should feel alone in this - and we want people to know that help is not only available, but designed to work for them, wherever they are in life.”
According to the research, for those who are willing to seek support, their first ports of call are either friends and family (38 per cent) or energy provider payment plans (29 per cent).
It also found 60 per cent believe advice from a trusted local money and energy advice charity would also make it much easier for them to get the support they need during difficult times.
With 50 per cent likely to go straight to their energy provider in this situation.
63 per cent believe there should be more Government and charity programmes to help people manage rising energy costs.
Christina King, Customer Vulnerability Manager at British Gas, said: “It’s encouraging to see more people speaking to their energy provider when they’re finding things tough. That first conversation can make a real difference and there are many ways we can help.
“Our British Gas advisors will be available at local pop-up events to offer practical, face-to-face guidance – and these sessions are just one of the ways we’re helping customers during the upcoming winter. We committed £140 million to help customers since 2021 with their energy bills, the biggest voluntary support package from an energy company.
“Through the British Gas Energy Trust, we’re providing access to grants, funding, and free advice services alongside additional support like matched debt repayments and non-repayable credit for those in serious difficulty.”
The drop-in events are taking place in Edinburgh at:
11 & 12 November: LifeCare Edinburgh, 2 Cheyne Street, Edinburgh, EH4 1JB
18 & 19 November: Citizens Advice Edinburgh, 23 Dalmeny Street, Edinburgh, EH6 6PG
Sponsored Links
Latest Edinburgh News
Meet Festive Film Favourites at Fort Kinnaird in December
Christmas is already in full swing at Fort Kinnaird, and the festivities are set to get even more magical as a line-up of much-loved characters visit the centre for the first time this December.
READ MORE
Edinburgh bar to raise Cash For Kids after Christmas nutcracker theft
Copper Blossom on George Street Edinburgh has launched a new festive cocktail in aid of a children’s charity following the theft of its eight-foot Christmas nutcracker statue.
READ MORE
Embrace the spirit of Christmas on International Volunteer Day
Christmas is a time for giving, and what better opportunity to discover new ways to give back to your community than on Friday 5th December, International Volunteer Day.
READ MORE
WIN! An Edinburgh Christmas Experience for 4
Heard the news? OMNi is inviting everyone to get into the festive spirit with an exclusive Christmas Prize Draw.
READ MORE
Dynamic Earth calls for support as Big Give Match Funding opens
Dynamic Earth has launched its 2025 Big Give Christmas Challenge campaign to boost STEM access for young people.
READ MORE
Ring in Hogmanay with darts, dancing, and bottomless pizza
If your New Year's resolution is to have more fun, start early at Flight Club!
READ MORE
Aldi colleague awarded medal from the King after fundraising efforts
An Aldi colleague based in Bathgate has been awarded a British Empire Medal (BEM) in recognition of her incredible fundraising efforts, helping to raise almost £50,000 for local charities.
READ MORE
Fort Kinnaird joins forces with local charities to support people who feel lonely at Christmas
New research has revealed one in two people (56 per cent) living in Edinburgh have experienced feelings of loneliness at Christmas.
READ MORE
Celebrate South Asian cinema this December with a selection of releases at Vue
There’s plenty for fans of South Asian cinema to enjoy at Vue this December, with a number of titles heading to the big screen.
READ MORE
Santas little helpers, assemble
Santa Paws, in partnership with Edinburgh Dog and Cat Home, is calling out for the city’s dogs to take part in an attempt to break the world record for the most dogs in Christmas jumpers.
READ MORE
The Entertainer opens brand new store in Edinburgh
Britain’s toy shop, The Entertainer, has officially opened a brand-new store at The Gyle Shopping Centre.
READ MORE
Brighten up the nights with the magical Winter Windows
Winter Windows are back at Edinburgh’s Christmas! An arts competition for Edinburgh schoolchildren of all ages, it is an annual showcase of their creativity and skills.
READ MORE
Edinburgh residents encouraged to nominate a charity to receive a festive financial boost
Benefact Group’s Movement for Good Awards is giving away £120,000 as part of its annual 12 Days of Giving Christmas campaign and nominations are now open.
READ MORE
Volunteer Centre East Lothian reopens just in time for the season of goodwill
The team at Volunteer Centre East Lothian (VCEL) have thrown open their doors after an extensive renovation and are welcoming back local residents, volunteers and community groups.
READ MORE
Newtongrange Primary School pupils reap the benefits of outdoor learning with a newly extended playground
Pupils at a Midlothian school have given their resounding approval to their newly extended playground, which includes access to green space and trim trail equipment.
READ MORE
Fort Kinnaird crowns winner of competition to design labels for homegrown honey
Nine-year-old Elodie from Niddrie Mill Primary School has been named the winner of a recent competition launched by Fort Kinnaird to design a label for the honey produced by its resident beehives.
READ MORE
Name the Loganair Christmas puffin and win a family adventure
Loganair, the UK’s leading regional airline, has launched a new festive competition to name the puffin starring in its emotional Christmas advert.
READ MORE
Edinburghs Hogmanay reveals International Partnership & Artist Exchange Programme with Basque Country
Edinburgh’s Hogmanay today reveals the full line-up for its much-loved First Footin’ programme on New Year’s Day, with a landmark international collaboration led by Valtos topping the bill.
READ MORE
The Main Course: Serving Up a Slice of Italy in the Heart of Gullane this Christmas
Planning a Christmas lunch with colleagues, a family gathering or a relaxed night out with friends? The Main Course offers comfort, warmth and a menu that brings people back year after year.
READ MORE
Hamish Hawk commission comes to life with Edinburgh International Book Festival first ever record release
Edinburgh International Book Festival today announces that Life in a Scotch Sitting-room, Vol. 0, a limited-edition LP by Scottish indie songwriter Hamish Hawk, will be released on 5th December.
READ MORE
SUSHISAMBA Edinburgh unveils New Years Eve event and festive offering
This festive season, SUSHISAMBA Edinburgh is elevating its celebrations with two unforgettable experiences that perfectly capture the spirit of the season.
READ MORE
Vault City launches festive, Quaffable Treats, beer box inspired by Christmas chocolate tins
An Edinburgh brewery has created the 'perfect gift' for beer lovers this Christmas, inspired by the chocolates people hunt for first in the tin.
READ MORE
Red Hot Chilli Pipers headline free weekend of celebrations with Christmas ceilidh and market
The Ross Bandstand sparked festivities on Sunday with its opening Light Night Concert, and now has a jam-packed Scottish weekend in store of free events in honour of St Andrew's Day.
READ MORE
Somewhere by Nico Launches Festive Cocktail Experience
This festive season, Glasgow and Edinburgh relevellers can relive the magic of Christmas past as Somewhere by Nico unveil a brand-new immersive experience!
READ MORE
Zizzi celebrates a fresh era with a new menu and app, by giving 132 people free pasta for one year
Zizzi has introduced a new food & drink menu across all its restaurants, launched a brand-new Zizzi app, and is giving 132 people free pasta for one year.
READ MORE
Festive Season at Marine & Lawn Hotels & Resorts Collection
Marine & Lawn Hotels & Resorts Collection have launched some new offerings designed for memorable Christmas stays, spectacular Hogmanay celebrations, and cozy winter escapes.
READ MORE
Leading the charge! Edinburgh car retailer hosts electric vehicle experience
John Clark Volvo Edinburgh is celebrating after its first EV Customer Experience Evening was a success with local drivers.
READ MORE
Six of the Best: Iconic concerts that rocked Murrayfield as the famous stadium turns 100
Scottish Gas Murrayfield has hosted some of the biggest shows Scotland has ever seen – and fans have had their say on the standouts.
READ MORE
Second year of Urban Forestry Programme opens across Scotland
Community groups, organisations and schools across Scotland are being invited to apply for grants of up to £100,000.
READ MORE
Fire and Ice captivates thousands as Castle of Light opens in spectacular style
Over 4,700 people descended on Edinburgh Castle this weekend as Castle of Light: Fire and Ice officially opened to the public!
READ MORESponsored Links
Sponsored Links